Frequently Asked Questions

Frequently Asked Questions

📦 Shipping

How long does shipping take?

We process all orders within 1–2 business days. Delivery typically takes 5–10 business days depending on your location. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

We offer competitive shipping rates. Keep an eye on our store for free shipping promotions!

Will I get a tracking number?

Yes! Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.

🔄 Returns & Refunds

What if my item arrives damaged or broken?

We're so sorry if that happens! Contact us within 7 days of delivery at support@kitchenora.co with a photo of the damaged item and your order number. We'll send a free replacement or issue a full refund immediately.

Can I return an item if I change my mind?

Yes! You can return unused items in their original packaging within 14 days of delivery. Return shipping costs are the customer's responsibility. Refunds are processed within 5–7 business days.

How do I start a return?

Email us at support@kitchenora.co with your order number, reason for return, and a photo if the item is damaged. We'll guide you through the process.

🛍️ Orders

Can I cancel or change my order?

We process orders quickly! If you need to cancel or make changes, contact us at support@kitchenora.co as soon as possible. We'll do our best to help before the order ships.

My order hasn't arrived — what should I do?

First, check your tracking number. If your package appears stuck or lost, contact us at support@kitchenora.co and we'll investigate right away.

💳 Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout including Shop Pay.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and all payments are processed securely. We never store your payment details.

📞 Contact Us

Still have questions? We're happy to help! Reach out to us at support@kitchenora.co. We respond within 1–2 business days, Monday–Friday, 9am–5pm EST.